Play Responsibly

Gambling Assistance Hotline

1800 858 858

Access to aussiepokieswins.com is restricted to individuals aged 18 and above. We implement strict age verification and identity checks to maintain legal compliance. Providing valid identification is a condition of continued access.
Failure to submit appropriate documentation when requested may result in temporary account suspension and delays in processing winnings.



While gambling is meant to be entertaining, it can sometimes lead to harmful behaviors. At Aussie Pokies Wins, we advocate responsible gaming and aim to provide a safe, supportive space for all users.

If you feel gambling is having a negative impact, professional assistance is available and encouraged.

Self-Help Tools

Visit Gambling Help for a range of free, confidential resources, including:

Support Is Just a Call Away

If you or someone you know needs help, contact Gambling Help at 1800 858 858 or visit www.gamblinghelponline.org.au. This free, 24-hour service is available throughout Australia.

You can also explore regional support options listed on the Gambling Help Online website.

Need Help From Us?

If you need assistance with your aussiepokieswins.com account or want to set up responsible gaming tools, contact our team on 1300 188 911, via live chat, or email us at [email protected].

Manage Your Limits

Stay on track by setting spending caps from within your account under My Account > Spend Limits. Our team is happy to assist if needed.

Take a Break

If you feel the need to pause your gameplay, our self-exclusion option allows you to take time away from your account:

Know the Odds

Each game displays its odds, prize distribution, and participation criteria on the Play page. You can find further explanations in our Help Centre.

Identity Verification

Only adults aged 18 or older may register on our platform. Aussie Pokies Wins follows strict identity verification processes as required by law.

If we are unable to verify your identity, your account may be suspended and any potential winnings withheld until the process is completed.

Depending on your region, verification may be mandatory before using certain features or making purchases.